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RETURN POLICY

21 DAYS MONEY BACK GUARANTEE

Is your baby not taking the Teatle? 

First thing, DON'T PANIC! There is still plenty you can do. If you really need your baby to take the bottle, there is a solution for you! 

The Teatle is far more similar to a natural breast than any other baby bottle around, so if there is a chance for your baby to take a bottle,  The Teatle is the safest bet!

However, bottle refusal or bottle aversion can be a very complex issue and having a good baby bottle might not be enough to overcome the problem. We have gathered some very useful information from experts in this field and we have boiled it down for you so you can learn more about this problem and how to solve it. 

CLICK HERE TO ACCESS THE BOTTLE REFUSAL ADVICE.

 

Please note that to access this page you need to sign up using the link on the upper right corner of the page. The advice is accessible only to customers (you will need to provide your order number to signup). You will need to verify your email when you access the site for the first time. 

If your baby will still refuse the bottle, we will be happy to refund you the full amount of the bottle if you return it within 21 days from receipt.

Condition of the bottle

For us to issue a refund, the bottle needs to be returned, UNDAMAGED, CLEAN, DRY, IN THE ORIGINAL PACKAGE AND WITH THE INSTRUCTION LEAFLET. We will donate or recycle the returned bottles.

The product needs to be adequately protected before shipping. Please do not send the bottle back in a simple bag or envelope as this could result in damage during transportation. We will not be able to refund bottles damaged in the post or by the courier. We recommend using a small box marked with a FRAGILE sticker or tape. 

Shipping Address

Please ship the bottle to 

The Teatle Ltd - Returns

76 Amsterdam Road

E14  3JB

London

The packaging MUST include the return form which you can download here.

We will not be able to refund you if you do not provide the return form. 

PLEASE NOTE

  • the 21-day money-back guarantee applies only to bottles or bundles (bottle and teat bought in the same order) NOT to teat only. This means we will not be able to refund orders for a single teat only.

  • The 21-day money-back guarantee applies only to bottles bought on our website (theteatle.com) NOT for orders on Amazon 

Please contact us if you need more information regarding our policy

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